•NutriGains provides fresh, hygiene-focused, nutrition-oriented meal services through subscription plans and other food-service offerings.
•Meals are intended to support customers' stated fitness, wellness, convenience and dietary goals; they are not medical, therapeutic or diagnostic services.
•Service availability depends on the selected plan, service area, kitchen capacity, menu availability and operational feasibility.
2.ELIGIBILITY & CUSTOMER ACCOUNT
•Customers must provide accurate and current information during registration, including name, mobile number, email address and age where requested.
•The registered customer is responsible for keeping account information accurate and for maintaining the security of login credentials or access links.
•NutriGains may require clarification or correction where information is incomplete, inconsistent or necessary for safe service.
3.PLAN SELECTION
•Customers may select a predefined/generic plan or, where offered, request a customized plan.
•Goal options may include weight management, fitness/maintenance, healthy eating and muscle-building objectives, subject to the available service.
•Customization may cover protein, carbohydrate, fibre, vegetable choices, portions/quantities and other available nutrition preferences.
•Customized plans, ingredients and portions are subject to availability and may carry different charges; the applicable price will be confirmed before activation.
4.PREPAID SUBSCRIPTION & ACTIVATION
•All subscription plans are strictly prepaid unless NutriGains expressly agrees otherwise in writing.
•Full payment must be successfully received/verified before subscription activation.
•The selected plan, number of meals, add-ons and applicable charges are confirmed before payment.
•Subscription commencement occurs only after payment confirmation and required onboarding information are completed.
5.30-MEAL SUBSCRIPTION & 40-DAY VALIDITY
•A standard subscription consists of 30 complete meals.
•The 30-meal subscription is valid for 40 calendar days from activation, providing a 10-day buffer.
•Customers may use the 30 meals flexibly within the validity period, subject to notice, availability, service schedules and these Terms.
•Any unused meals remaining after the 40-day validity period automatically lapse and do not create a refund or cash credit unless NutriGains expressly confirms otherwise.
6.FLEXIBLE MEAL USAGE
•Customers may structure their 30 meals around their routine, including one meal per day, multiple meals on selected days, or other combinations supported by the service.
•Illustratively, 1 meal/day may span about 30 days, 2 meals/day about 15 days, and 3 meals/day about 10 days; actual use remains subject to the 40-day validity period.
•Customers may request up to 10 meals on the same day, subject to advance notice, kitchen capacity, availability and confirmation by NutriGains.
•Same-day multiple-meal requests are not guaranteed until confirmed by NutriGains.
7.MEAL MENU & AVAILABILITY
•Customers may select from the available menu applicable to their plan.
•Menus may rotate and may change based on seasonality, ingredient availability, procurement, nutrition planning, operational requirements or food-safety considerations.
•NutriGains may substitute an ingredient or meal with a reasonably comparable option when necessary; where a material substitution affects a confirmed customized requirement, NutriGains will communicate where reasonably practicable.
•Menu photographs and descriptions are illustrative unless expressly stated otherwise.
8.CUSTOMIZATION & DIETARY PREFERENCES
•Available choices may include vegetarian, non-vegetarian and eggetarian preferences, along with protein, carbohydrate, fibre, vegetable and portion preferences.
•Customers must communicate food preferences, restrictions, intolerances and ingredients to avoid before the relevant meal is prepared.
•Customization is limited to options NutriGains actually offers and can safely prepare within the applicable plan.
•NutriGains may decline a requested customization where it is unavailable, operationally impractical or creates a food-safety concern.
9.ALLERGY, INTOLERANCE & MEDICAL DISCLOSURE
•Customers are responsible for accurately disclosing known food allergies, intolerances, sensitivities, dietary restrictions and relevant medical or health conditions before activation and whenever they change.
•NutriGains is not a medical or therapeutic nutrition provider and does not guarantee that a meal plan will treat, cure or prevent any disease or medical condition.
•Customers with medical, therapeutic or clinically prescribed dietary requirements should consult an appropriately qualified professional before relying on a meal plan.
•NutriGains is not responsible for adverse reactions arising from information that was not disclosed, was inaccurate, or was communicated too late to implement safely.
10.DELIVERY TIMINGS
•Breakfast: delivery is scheduled before 8:00 AM.
•Lunch: delivery is scheduled before 1:00 PM.
•Dinner: delivery is scheduled before 7:00 PM.
•Delivery times are target service windows and may be affected by traffic, weather, access restrictions, unforeseen events, route conditions and other circumstances beyond reasonable control.
11.DELIVERY LOCATION & ACCESS
•Meals are delivered only to the fixed delivery location/address confirmed at subscription or order activation.
•Changes to the delivery location during an active subscription are not permitted unless NutriGains expressly approves the change.
•The customer must provide accurate delivery instructions and ensure reasonable access for the delivery person.
•NutriGains may deliver to a doorstep, reception, security desk, office/gym reception, hostel/P.G. reception or another designated safe location where agreed or reasonably necessary.
12.CONTACTLESS / MISSED DELIVERY
•Where the customer is unavailable, a meal may be left at the designated safe location after reasonable delivery attempts or communication.
•Once placed at the designated location, delivery may be treated as completed.
•NutriGains is not responsible for loss, tampering, weather exposure, deterioration or improper storage after completed delivery where the customer or their representative was unavailable.
•Where a customer cannot be contacted or is unavailable at the agreed location, the meal may be treated as delivered and no automatic replacement or cash refund will apply.
13.CHANGE & CANCELLATION NOTICE
•Changes, rescheduling and cancellations must generally be communicated at least 4 hours before the scheduled delivery time.
•Breakfast cancellations must be communicated before 7:00 PM on the previous day.
•Late requests may not be accommodated because food preparation, procurement and dispatch may already have commenced.
•Requests become effective only when acknowledged or confirmed through an accepted NutriGains communication channel.
14.CANCELLED MEAL OPTIONS
•For an eligible cancelled meal communicated within the applicable notice period, the customer may choose between the following options:
•Option 1 — Replacement/Carry-forward: the meal may be taken after the original 30-meal cycle, within the applicable 10-day buffer and subject to scheduling.
•Option 2 — Donation: the customer may request that the eligible meal be donated through NutriGains to a suitable orphanage, child or other eligible beneficiary/community arrangement.
•Where a donation is completed, NutriGains may provide a photograph and relevant donation details within 7 days after the cancelled meal, subject to beneficiary consent, privacy, safeguarding and operational feasibility.
•Donation arrangements are a goodwill/philanthropic option and are not a cash-equivalent credit.
15.MEAL SUSPENSION / PAUSE
•Customers may request suspension of meals for personal reasons, travel or other circumstances.
•Suspension requests must generally be communicated at least 4 hours in advance; breakfast suspension follow the previous-day 7:00 PM cut-off.
•Suspended meals are adjusted within the applicable subscription validity period and do not automatically extend the plan beyond the permitted validity period.
•Suspension is subject to operational confirmation and cannot be used to convert the subscription into a refundable balance.
16.NON-TRANSFERABILITY
•Subscriptions are strictly non-transferable.
•A plan, meal balance or subscription benefit cannot be transferred to family members, friends, colleagues or any third party.
•NutriGains may verify the registered customer before fulfilling subscription benefits.
17.ADD-ONS & EXTRA MEALS
•Add-ons and extra meals must generally be requested at least 4 hours before the relevant delivery time; breakfast-related requests follow the previous-day 7:00 PM requirement where applicable.
•Add-ons and extra meals are subject to availability and may be charged separately.
•An add-on is confirmed only after NutriGains accepts the request and, where applicable, payment is completed.
18.APP / ONLINE ACCOUNT & COMMUNICATION
•NutriGains may provide access to an app or online system at no platform fee for subscription management, meal selections, changes and service requests.
•Temporary technical issues, downtime, device problems, internet/network failures, third-party service failures or other technical interruptions may affect access.
•Customers should use WhatsApp or phone support for urgent changes where the app/online system is unavailable.
•Service-related communications may be sent through WhatsApp, phone, email, SMS or the available customer-support channel.
19.PAYMENT, PRICING & TAXES
•Prices applicable to the selected plan, customized meal, add-on, delivery arrangement or other service will be communicated before purchase whenever reasonably practicable.
•Applicable taxes, fees or charges, if any, will be disclosed or reflected in the payable amount as applicable.
•NutriGains may revise future plan prices, menus or charges; a price already confirmed and paid for an active subscription will not be retroactively increased unless the customer separately agrees to an additional service.
20.STRICT NON-REFUND POLICY
•Subscription charges are strictly non-refundable once payment is confirmed/activation has occurred, except where a refund is legally required or NutriGains expressly agrees otherwise.
•No cash refund will be issued for personal reasons, travel, change of preference, relocation, non-utilization, missed meals, late cancellation or customer unavailability.
•Where a verified food-quality issue is attributable to NutriGains, the remedy may be replacement of the affected meal or an appropriate meal adjustment; this does not create a general cash-refund entitlement.
21.FOOD QUALITY, HYGIENE & SAFETY
•NutriGains aims to maintain appropriate hygiene, food-handling and food-safety practices in preparation, packing and delivery.
•Meals are prepared fresh according to the applicable menu and operational schedule.
•NutriGains follows a minimal-oil cooking approach, where oil is required for preparation, olive oil is used, subject to the applicable recipe and operational availability.
•NutriGains uses sugarcane bagasse meal packaging as the preferred packaging format and seeks to minimize unnecessary plastic use; specific packaging requests may be separately agreed.
22.FOOD STORAGE & CONSUMPTION
•Customers should consume meals promptly after delivery and store food appropriately if immediate consumption is not possible.
•Customers are responsible for following reasonable storage, reheating and consumption practices after delivery.
•NutriGains is not responsible for deterioration, contamination or adverse effects caused by improper storage, delayed consumption, repeated reheating or handling after delivery.
23.NUTRITION INFORMATION & RESULTS
•Where available, NutriGains may provide ingredient, portion or approximate nutrition information such as calories, protein, carbohydrates, fibre, fat and selected micronutrients.
•Nutrition values may vary due to ingredient size, sourcing, preparation method, seasonal variation and other factors.
•Individual weight-loss, muscle-gain, fitness or transformation outcomes are not guaranteed and depend on exercise, lifestyle, adherence, metabolism and other individual factors.
24.COMPLIMENTARY HEALTHY SURPRISES
•NutriGains may occasionally include a complimentary healthy add-on, such as fruit, dry fruits or another seasonal item, at no additional charge.
•Complimentary items are discretionary, subject to availability and are not guaranteed as part of the paid subscription unless expressly included in the selected plan.
25.GIVING BACK & MEAL DONATION
•NutriGains may support community meal initiatives, orphanage food programmes and other giving-back activities subject to applicable arrangements and operational feasibility.
•Where NutriGains operates a designated giving-back allocation, it may allocate up to 2% of applicable proceeds toward such initiatives, subject to the specific programme.
•Customer-requested meal donations are separate from any general giving-back programme and are subject to the donation process described in these Terms.
26.INTELLECTUAL PROPERTY
•NutriGains names, logos, taglines, graphics, menus, photographs, website content, recipes, written materials, software interfaces and other brand assets are owned by or licensed to NutriGains unless otherwise stated.
•Customers may not copy, reproduce, modify, distribute, sell, scrape, reverse engineer or commercially exploit NutriGains content or brand assets without prior written permission.
27.WEBSITE & ACCEPTABLE USE
•Customers must use the website, app and related services lawfully and must not attempt unauthorized access, interfere with service operation, introduce malicious code, misuse accounts, impersonate others or misuse customer/support channels.
•NutriGains may suspend or restrict access where reasonably necessary to protect customers, staff, systems, property, food-safety operations or the integrity of the service.
28.PRIVACY & CUSTOMER DATA
•NutriGains may collect and use customer information necessary to register the account, customize meals, process subscriptions, prepare and deliver orders, provide support, maintain records and communicate about the service.
•Only information reasonably required for kitchen, delivery or support operations should be shared with operational personnel.
•Customer data will be handled in accordance with applicable privacy/data-protection requirements and the NutriGains Privacy Policy, as applicable.
•Customers should not submit another person's sensitive information unless they are authorized to do so.
29.CUSTOMER CONDUCT & FEEDBACK
•Customers are expected to communicate respectfully with NutriGains personnel, delivery partners and support staff.
•Feedback and complaints should be submitted through the designated support channels so they can be investigated and resolved.
•NutriGains may investigate repeated abuse, threats, fraudulent claims or misuse of service and may take proportionate action.
30.FORCE MAJEURE & SERVICE INTERRUPTION
•NutriGains will not be responsible for delays or interruptions caused by events beyond reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, transportation disruptions, strikes, utility failures, supply interruptions, access restrictions or other unforeseen events.
•Where reasonably possible, NutriGains may offer an alternative meal, reschedule delivery, suspend affected service or provide another operational solution.
31.THIRD-PARTY SERVICES
•Payments, maps, messaging, hosting, delivery or other services may involve third-party providers.
•NutriGains is not responsible for failures caused solely by third-party systems, networks, devices or services, subject to applicable law and any rights the customer may have against the relevant provider.
32.SERVICE MODIFICATION & SUBSTITUTION
•NutriGains may modify menus, recipes, operating processes, delivery routes, app features, service areas, plan structures or other operational aspects where reasonably necessary.
•Material changes affecting an active paid subscription will be communicated where reasonably practicable.
•NutriGains may discontinue a particular product or service where necessary for safety, operational, legal or commercial reasons, while taking reasonable steps regarding affected active orders.
33.ACCOUNT / SERVICE SUSPENSION OR TERMINATION
•NutriGains may suspend or terminate an account or service where there is fraud, misuse, non-payment of separately agreed charges, safety concerns, abusive conduct, unlawful activity or material breach of these Terms.
•Termination or suspension does not automatically create a refund entitlement for prepaid amounts, except where required by law or expressly agreed.
34.LIMITATION OF LIABILITY
•To the extent permitted by applicable law, NutriGains is not liable for indirect, incidental, consequential or unforeseeable losses arising from non-utilization of meals, customer schedule changes, missed deliveries caused by customer unavailability, or events beyond reasonable control.
•Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
35.INDEMNITY
•To the extent permitted by law, the customer agrees to be responsible for losses, claims or costs arising from inaccurate information, undisclosed allergies/conditions, misuse of the website/app, unauthorized use of another person's account, unlawful conduct or material breach of these Terms.
36.GRIEVANCE & CUSTOMER SUPPORT
•For service support, delivery issues, meal concerns, subscription changes or complaints, customers should contact NutriGains through the designated support channels.
•Customer Care: +91 91803 11274
•Email: nutrigainscare@gmail.com
•NutriGains will make reasonable efforts to review genuine complaints and provide an appropriate operational response.
37.GOVERNING LAW & JURISDICTION
•These Terms are governed by the laws applicable in India, subject to mandatory consumer-protection and other applicable statutory rights.
•Subject to applicable law and any mandatory dispute-resolution mechanism, courts/competent authorities at Bengaluru, Karnataka may have jurisdiction.
38.CHANGES TO THESE TERMS
•NutriGains may update these Terms from time to time to reflect operational, legal, service or policy changes.
•Material changes may be communicated through the website, app, WhatsApp, email or another reasonable channel.
•Continued use of the service after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.
39.SEVERABILITY & WAIVER
•If any provision is found invalid or unenforceable, the remaining provisions will continue to operate to the extent legally permissible.
•A failure or delay by NutriGains to enforce a provision on one occasion does not constitute a permanent waiver of that provision.
40.ENTIRE AGREEMENT & ORDER OF DOCUMENTS
•These Terms, the applicable plan details, confirmed order/subscription information, Privacy Policy and any expressly incorporated policies form the contractual framework for the customer's use of NutriGains services.
•If a specific confirmed order term conflicts with a general website description, the confirmed order/plan-specific term will apply to that transaction, subject to applicable law.
41.CUSTOMER CONSENT — WEBSITE ACCEPTANCE
•Before subscribing, the customer must enter their name and tick the single consent checkbox confirming that they have read, understood and agreed to the applicable Terms & Conditions, Subscription Agreement/Disclosure, Privacy Policy and relevant service policies.
•Clicking “Agree & Proceed” records the customer's electronic acceptance for the subscription workflow.
•No physical signature is required for website acceptance unless separately required for a specific transaction or by law.
•By proceeding, the customer confirms that the information supplied for the subscription is accurate and that all relevant dietary restrictions, allergies and requirements have been disclosed.
